Privacy Policy

1. Introduction

Welcome to Pagoda. Our team is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information when you use our software-as-a-service (SaaS) platform, which connects scattered deal signals, conversations, and CRM updates into one unified workflow.

2. Information We Collect

To provide our services, our team collects the following types of information:

• ‍Account Data: Information you provide when creating an account, such as your name, email address, company name, and payment details.‍
• Customer/CRM Data: Information you upload, input, or process through Pagoda regarding your own clients and leads. You retain full ownership of this data. Our team only processes this information to provide the service to you.‍
• Usage Data: Information automatically collected when you interact with our platform, such as IP addresses, browser types, and usage logs.

3. How We Use Your Information

We use the collected information strictly to operate and improve our business:

• To set up and manage your account.
• To provide, operate, and maintain the Pagoda platform.
• To process your payments and transactions.
• To send you technical notices, updates, and support messages.
• To understand how our team can improve the user experience.

4. How We Share Your Information

We do not sell your personal data. We only share your information in the following circumstances:

• ‍Service Providers: We may share data with trusted third-party vendors who assist our team in running the platform, such as hosting services (Railway) and payment processors (Stripe). Our team does not currently use a third-party service for system emails.‍
• Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.‍
• Business Transfers: If Pagoda is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

5. Data Security

Our team takes the security of your data seriously. We implement standard, commercially reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your Account Data and Usage Data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data within 60 days, unless a longer retention period is required by law.

7. Your Data Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request the deletion of your personal data.
• Export your data in a readable format.

To exercise any of these rights, please contact our team using the details below.

8. Governing Law

This Privacy Policy and your use of the platform are governed by the laws of the State of Delaware.

9. Changes to This Privacy Policy

Our team may update this Privacy Policy from time to time as our startup grows and our services evolve. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how our team handles your data, please contact us at:

Pagoda Email: support@pagodahq.com

Address: 207 East 62nd Street
New York, New York
10065