Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using the services provided by Pagoda ("we," "us," or "our"), you ("User," "Customer") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

2. DESCRIPTION OF SERVICE

Pagoda provides a cloud-based software platform designed to connect scattered deal signals, conversations, and CRM updates into one unified workflow. The platform is hosted via Railway. We reserve the right to modify, update, or discontinue features of the Service at any time.

3. ACCOUNT REGISTRATION & SECURITY

To use the Service, you must register for an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at support@pagodahq.com.

4. FEES AND PAYMENT

• Subscriptions: The Service is billed on both a monthly and annual subscription basis.
• Payment Processing: Payments are processed through Stripe.
• Refund Policy: For now, there will not be any refunds.
• Beta/Trial Program: There is a 60-90 day free trial for early customers where they can cancel the engagement prior to when billing begins.

5. USER DATA AND PRIVACY

• Ownership: You retain all rights and ownership to the data, contacts, and information you upload into Pagoda ("Customer Data").
• Data Deletion: If a user closes their account, Pagoda will wait 60 days before permanently deleting or anonymizing the data.
• Privacy Policy: Our use of your personal information is governed by our Privacy Policy, located at [INSERT LINK TO PRIVACY POLICY].

6. THIRD-PARTY INTEGRATIONS

Pagoda integrates with third-party platforms, including but not limited to Salesforce and Slack (“Third-Party Services”). In connection with your use of the Service, Pagoda may access, transmit, or update data within such Third-Party Services on your behalf.

You acknowledge and agree that:

• your use of Third-Party Services is subject to their respective terms and privacy policies;
• Pagoda does not control and is not responsible for the operation, security, or data handling practices of such Third-Party Services; and
• any data transmitted to or stored within Third-Party Services is governed by their terms and policies.

By using Pagoda integrations, you represent that you have the necessary rights and permissions to allow such access and data processing. Pagoda disclaims all liability arising from or related to Third-Party Services to the maximum extent permitted by law.

7. ACCEPTABLE USE

You agree not to use Pagoda to:

• Violate any local, state, or international laws.
• Upload or distribute malicious code, viruses, or malware.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Resell, rent, or lease the Service to any third party without our explicit consent.

8. INTELLECTUAL PROPERTY

Pagoda retains all right, title, and interest in and to the Service, including all software, design, text, and graphics, excluding Customer Data.

9. TERMINATION & CANCELLATIONS

• Cancellation: Users can cancel their accounts by emailing support@pagodahq.com.
• Termination: We reserve the right to suspend or terminate your access to the Service immediately, without notice, if you violate these Terms or fail to pay subscription fees.

10. DISCLAIMERS AND LIMITATION OF LIABILITY

The Service is provided "as is" and "as available." In no event shall the total liability of the Company exceed the total fees paid by Customer for the Service in the twelve (12) months preceding the event giving rise to the claim.

11. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

CONTACT US

If you have any questions about these Terms, please contact us at:

Email: support@pagodahq.com

Address: 207 East 62nd Street
New York, New York
10065